jobs that pay $146,000 a year without experience and without investment Work from Home latest jobs 2022
 |
| jobs that pay $146,000 a year without experience and without investment Work from Home latest jobs 2022 |
jobs that pay $146,000 a year without experience
Customer Care Reps - Work from Home
$146,000 a year
Job details
Salary
$18 an hour
Job Type
Full-time
Remote
Benefits
Pulled from the full job description
Health insurance
On-the-job training
Paid training
Work from home
Full Job Description
Positions are full time, work from home
Monday-Friday: 1st shift (no weekends)
Hourly rate: $18.00 per hour
It’s an exciting time to join Boston Medical Center Health Net Plan/Well Sense Health Plan, as we work to support our underserved, disabled and elderly populations with their health insurance in these challenging times! Our Customer Care Reps are the first line of support for providing accurate and thorough information to current and prospective members, providers, and internal customers. You will make a difference for others every day! A role on our Customer Care team has also proven to be an excellent starting point for longer term growth and advancement in our company, with demonstrated skills and a strong performance.
Our Investment in You:
Full time remote work! No more commute, do your work from the comfort of your own home.
Paid 5 week training period. Bring your enthusiasm and people skills and we will train you on the health insurance business and how to confidently resolve inquiries.
Excellent benefits program, including a no premium health insurance option.
One on one mentoring and on the job training. New hire buddy program, Team Assist Line and Ulysses Learning, a leader in customer service and call center learning programs.
Skills based career progression program within our call center. Opportunity to increase your title and pay based on demonstrated knowledge, abilities and performance.
Internal employee job bid/application program to grow into roles in other departments.
Recognition and rewards for high-performance and improvement.
Employee resource groups for corporate diversity and inclusion initiatives.
Key Responsibilities:
Own the interaction with callers by delivering outstanding service as a means to build loyalty, improve retention, and satisfy corporate best in service goals and objectives. Complete responsibility to resolve customer inquiries and problems through effective interaction
Responds to a high volume of incoming calls from members and providers (call length can vary widely from 5 minutes to 45 minutes or more)
Utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems; Utilizes interpreter services as needed to assist members
Maintains knowledge of the Plan contracts and effectively interprets information
Employs strong interpersonal skills in order to handle difficult calls courteously and professionally.
Documents calls in accordance with departmental policies
Works with peers to solve problems and promotes teamwork
Meets or exceeds department’s quality and productivity goals
Performs other duties as assigned
Our Ideal Candidates:
High school diploma or equivalent required, Bachelor’s degree preferred.
Prior professional work experience, ideally with Customer Service. It’s ok if you haven’t worked in a call center before, we will train you!
Outstanding customer service skills and excellent verbal and written communication skills.
Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work
Ability to make reasonable and sound business decisions based on established standards and guidelines
Ability to work in a fast-paced team environment and to effectively prioritize work. A working knowledge of Microsoft Office products
Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable
Ability and comfort level working from home with access to a high speed internet connection.
Regular and reliable attendance is an essential function of the position. Ability to work OT during peak periods
More About our Company:
Boston Medical Center HealthNet Plan (BMCHP) is a not-for-profit managed care organization which provides health insurance coverage to residents in Massachusetts and New Hampshire. We operate under the name Well Sense Health Plan in New Hampshire. We specialize in programs that support low income, underserved, disabled and elderly populations. We were established in 1997 by Boston Medical Center, the largest safety net hospital in New England and have more than 20 years’ experience delivering accessible care to complex populations.
BMCHP will require proof of COVID-19 vaccination(s) as a term of employment for all employees. The company may make exceptions to this requirement in certain limited circumstances for religious or medical purposes.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Required Skills
Required Experience
Technology Sales Representative – 2023 Entry Level Sales
$72,000 - $146,000 a year
Job details
Salary
$72,000 - $146,000 a year
Job Type
Full-time
Benefits
Pulled from the full job description
401(k)
Health insurance
Life insurance
Parental leave
Tuition reimbursement
Full Job Description
Introduction
Ranked by Forbes as one of the world’s best employers in 2021, IBM promotes growth and innovation to lead as we enter the era of hybrid cloud and AI –helping clients transform their business.
As a Technology Sales Representative, also called Brand Sales Specialist, you will develop trusting client relationships and work with them to shape the future of their technology landscape. Your role of a consultative seller will accelerate enterprises’ success by providing award winning solutions that enable people across organizations and roles to meet their goals.
IBM’s comprehensive onboarding program and industry-leading learning culture will prepare you with a strong foundation for client success. Our sales environment is collaborative and experiential. You'll be surrounded by bright minds and keen co-creators ready to assist as you apply practices that will compel our clients to invest in IBM's products and services.
Your Role and Responsibilities
In this role, you will develop relationships, understand client needs, earn their trust and demonstrate how products will solve their problems while delivering business value.
A 'Day-in-the Life' of a Technology Sales Representative may include, but not be limited to:
Managing a dedicated client set and defining, confirming, and communicating the differentiated value of IBM’s technology at both the technical and business level.
Using solution-selling techniques to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients’ needs to create strategic, long-term partnerships.
Managing the entire sales process, from prospecting, and ensuring delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.
Collaborating with the broader IBM sales team, from Marketing to Sales and technical colleagues, to IBM Business Partners, to build sales campaigns and incremental pipeline.
Continuously growing skills in consultative sales, understanding technical solutions, and applying expertise to demonstrate IBM’s thought leadership during client engagements.
To be successful in this role, you will need:
Confidence to engage new customers and deliver an elevated experience.
Motivation to achieve sales, business objectives and high client satisfaction.
Aptitude to utilize selling technologies to network, engage clients, and identify new business opportunities.
Leadership to ask open-ended questions that assess clients’ technology needs to address business challenges.
Opportunities are available in: Atlanta GA, Boston MA, Chicago IL, Dallas TX, New York NY, San Francisco CA, and Washington DC –to name a few.
You may work with any of the following technologies: Analytics, Artificial Intelligence, Blockchain, Cloud and Cognitive, Internet of Things, Security, or Systems Hardware.
If you are hired into a Colorado work location, the anticipated compensation range for the position $72,000 to $146,000 is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
Required Technical and Professional Expertise
B.S/M.S in M.I.S., Business/Communications with a STEM minor, Computer Science, Engineering, or equivalent experience in Computer Science/Information Systems/ Engineering
Professional verbal, written, and interpersonal skills.
Demonstrated team collaboration and navigating different communication
Readiness to travel up to 20% annually
Preferred Technical and Professional Expertise
At least 1 year experience in Computer Science/Information Systems/Engineering concepts.
Programming coursework or experience a plus.
Prior work experience in client sales or service
Experience includes all settings, such as coursework, informal or side projects, internships and work experience, leading to a result or achievement.
About Business Unit
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. IBM's Global Sales organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Technology Sales organization serves clients with expertise in their industry, as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
Well-being programs to support mental and physical health.
Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
Select educational reimbursement opportunities.
Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
Giving and volunteer programs to benefit charitable organizations and local communities.
Discounts on retail products, services, and experiences.
This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Website Technical Support Representative, Customer Care
$14.90 - $22.36 an hour
Job details
Salary
$14.90 - $22.36 an hour
Job Type
Remote
Benefits
Pulled from the full job description
401(k)
Employee assistance program
Health insurance
Paid time off
Paid training
Parental leave
Full Job Description
Date: Aug 8, 2022
Primary Location: Atlanta, GA, US
Company: Lincoln Financial
Alternate Locations: Work from Home; US All Regions
Work Arrangement: Work from Home
Relocation assistance:: is not available for this opportunity.
Pay Range: $14.90 - $22.36
Bonus Potential: 5%
Requisition #: 70041
The Role at a Glance
We are excited to bring on a Website Technical Support Representative to join our Customer Care Team supporting Workplace Solutions in our Atlanta, GA or Omaha, NE offices or remote if outside of these key locations.
Background Details
The Customer Care Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.
As a Website Technical Support Representative, you will be responsible for resolving inbound calls from insureds, group administrators, brokers, sales representatives, etc. centered around registration and delegation for web access. You will also assist with member calls to assist with accessing their web portal, reset their password and submit claims. In this role you will have a goal of single call resolution and assist with troubleshooting and technical support as needed. This opportunity will provide insight into the world of group insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
What you'll be doing
You will communicate with roughly 50-60 customers throughout the day, answering questions and providing information regarding their technical needs/questions through the utilization of multiple applications and platforms.
You will process user request for web related password resets, security question resets and/or enable web access as well as customer information changes and document customer interactions in appropriate systems. In addition, you will gather user information to determine underlying internet issues.
You will escalate web related issues or concerns through appropriate channels.
You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
You will recognize general issues/concerns and identify/recommend process improvements to positively influence the team and quality.
Training Schedule: Monday – Friday 8:00am – 4:30pm EST 3 weeks (no time off during training).
Regular Schedule: Must be available to work Monday – Thursday between the hours of 8:00am – 8:00pm EST and Friday 8:00am – 6:00pm EST; however, after training you will be working Monday - Thursday 11:30am - 8:00pm EST & Friday 9:30 - 6:00pm EST.
What we're looking for
Must-have experience (Required):
High School Diploma or GED
0-1+ years of administrative support, customer service and/or data entry experience
Ability to communicate effectively (verbal/written)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Must-have capabilities:
Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.
To check internet speed, go to ‘Google’ and type in ‘Speed Test’ and simply select ‘Run Speed Test’. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth.
Nice-to have Experience (Preferred):
Technical background and experience (i.e. helpdesk, web support, etc.)
Ability to maneuver through multiple systems as needed
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
A clearly defined career framework to help you successfully manage your career
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate's wage rate:
Prior work or industry experience.
Education level to the extent education is relevant to the position.
Unique skills
About The Company
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.
Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram.
Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
Customer Experience Associate I
Job details
Salary
$17 an hour
Job Type
Full-time
Remote
Full Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Full Time Position
$17 an hour
Training Shift: M-F 9am to 5:30pm
Production Shift: M-F 8:30am to 5pm
Mainly will be answering calls around transfering company funds, setting up automatic investments and withdraws, and help filling out forms.
Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
Ability to perform in an analytical and operational process.
Entry-level position with limited requirements for licenses, training, and certifications.
Applies experience and skills to complete assigned work.
Works within established procedures and practices.
Works with a close degree of supervision.
Functional Knowledge
Has basic skillset in a range of processes, procedures, and systems.
Business Expertise
Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
Impacts a team through quality of the services and information provided.
Follows standardized procedures and practices and receives close supervision and guidance.
For consistency, methods and tasks are described in detail.
Leadership
Has no supervisory responsibilities.
Problem Solving
Ability to problem solve, self-guided.
Evaluates issues and solutions to provide the best outcome for the client and end-users.
Has limited opportunity to exercise discretion.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specific case.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines and under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Performs other duties as assigned.
Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Portfolio Manager II-Investment Mgmt
Job details
Job Type
Full-time
Full Job Description
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com
Job Summary
Leverage capital market knowledge and experience along with the daily interaction with other portfolio managers and analysts to manage the investment portfolios of the agency and fiduciary accounts of Associated Trust Company, N.A. ('ATC') in a risk controlled manner. Oversee assets under management of approximately $100,000,000 to $200,000,000 generating fees of approximately $800,000 to $2,000,000. Responsible for supporting Wealth Management and Institutional Services (WMIS) marketing/sales of investment management services and is expected to assist in annual sales of $25,000 in fees.
Job Accountabilities
Through regular, direct interaction with clients, develop and maintain appropriate investment strategy based on client circumstances, objectives, and risk tolerance. May also be responsible for relationships that begin to involve multi-generational family relationships and/or smaller foundation or endowment boards of directors. Responsible for the effective communication of past portfolio results and current/future portfolio strategy with clients.
Contributor to components of the ongoing management and administration of the investment function through active participation in teams involved in one or more of the following: Development and administration of compliance policies and procedures; Providing individual security research to the group; Providing external manager/fund research to the group; Providing macro research and asset allocation analysis to the group; Managing model portfolios and/or Research and development of new investment processes/products.
Execute strategy and monitor portfolios within the framework established by the Chief Investment Officer (“CIO”) in adherence to the compliance policies and procedures of ATC.
Education
Bachelor's Degree Finance or economics Required
Experience
4-7 years Relevant business experience Required
Licenses and Certifications
CFA-Charted Financial Analyst , Preferred
Must have access to reliable transportation and the ability to lawfully drive self, if applicable. , Required
Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.
Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.
Onsite Customer Service Representative - Coeur d'Alene, ID (Paid Training)
Full Job Description
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
We invest in our people, process, and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on creating a culture surrounded by our five core values, we do the right thing, we draw strength from diversity, we power potential, we put people first, we stay a step ahead to foster positive relationships with each other and our customers.
We are currently hiring for our October and November classes.
U.S. Bank announced that effective November 6, all employees in the United States and Canada will make at least $20 per hour as part of the bank's continued investment in its people and businesses.
We are located at 3700 Seltice Way Coeur d'Alene, Idaho. This position requires you to work onsite. Your training will be onsite. This is not a remote or work from home position.
Forget “bankers hours”, this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available 24/7/365!
If hired, you must be able to attend six weeks of training Monday-Friday,
8 a.m. - 4:30 p.m. (dependent on class location time zones) and successfully complete required program testing.
Once training is completed, and 90 days are spent in assigned shift, student schedules can be accommodated.
Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.
Responsibilities include:
Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:
Health
Dental
Vision
Life insurance programs for the employee and family
Short and long term disability
Paid time off, including the opportunity to purchase additional vacation time
Generous tuition reimbursement program
Banking discounts
401K with company match and pension programs
Casual attire
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Salary range reflected is an estimate of base pay and is for the primary location.
Base pay range may vary if an offer is made for work in a different location.
Basic Qualifications
- High school diploma or equivalent
Two to four years of experience in a customer service position
Preferred Skills/Experience
Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications
Effective selling and referral skills
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
INDAM
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .
EEO is the Law
Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .
Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.
0 Comments